Optiflow Limited Privacy Policy

Last updated: 1 August 2023

This Privacy Policy describes how Optiflow Limited (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services from https://optiflow.co.nz/ (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

 

Personal Information collection and use

While using our Site, you may choose to provide us with certain personally identifiable information that can be used to contact or identify you.

Information that you directly submit to us may include basic contact details including:

  • name
  • address
  • phone number
  • email

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site such as:

  • device information
  • browser information
  • computer or network connection information
  • your IP address
  • your location
  • other information regarding your interaction with the Services.

 

 

How We Use Your Personal Information

We collect your personal information in order to communicate with you. We use your personal information to provide you with support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services, to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services).

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

 

Links to other websites

Our website may contain links to other websites that are not under our control. It is likely these websites may also use cookies. If you access or share data to other sites using the links provided, the operators of these sites may collect data from you which will be used by them in accordance with their privacy policy, which may differ from ours. You should check the privacy policy on all third-party websites to ensure you are comfortable with third party cookies.

We are not responsible or liable for the privacy standards and practices of third parties. Your use of such websites is at your own risk.

 

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us by using the contact details set out below.

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us or contact us at Moore Markhams Hawkes Bay Limited, 308 Queen Street East, Hastings, HKB, 4122, New Zealand.

 

Optiflow Director Scott Roberts Hawkes Bay Engineers

Scott Roberts

Director

Scott is a well-known figure in the HVAC industry, having amassed over 37 years’ overall industry experience, 32 of which based in Hawke’s Bay and the last 14 of which as a professional engineer.
Scott’s career has encompassed Building Services HVAC engineering, Project Management, Contract Management and Governance duties for single and multi-disciplinary businesses in New Zealand.

Optiflow Director Shaun Matthews

Shaun Matthews

Director

Shaun is a highly experienced engineer who has worked in the HVAC industry for over 25 years, including widely around the UK (predominately in the London/South-east), and in New Zealand. Based out of Hawke’s Bay, he has been actively involved in HVAC projects across the country from Devonport to Dunedin since permanently relocating to New Zealand in 2016.